Effective Date: 2024
At The Plaza Bodrum, we aim to provide a seamless experience for all our guests. This Refund and Returns Policy outlines the terms for cancellations, refunds, and other related requests.
1. Reservation Cancellations and Refunds
• Standard Reservations:
• Guests may cancel their reservations up to …….. prior to the check-in date for a full refund.
• Cancellations made after this period may incur a cancellation fee of ..%.
• Non-Refundable Reservations:
• Reservations marked as “Non-Refundable” are not eligible for refunds under any circumstances.
• Date changes may be allowed subject to availability and applicable fees.
• Early Departures:
• Refunds are not provided for unused nights in the event of an early departure, except under exceptional circumstances approved by management.
2. Refund Process
• Refunds will be processed using the original payment method within ………. of approval.
• Any applicable bank or transaction fees will be deducted from the refund amount.
3. Changes to Bookings
• Guests may request changes to their bookings (e.g., date changes, room upgrades) up to ……….. prior to the check-in date.
• Additional charges or fees may apply depending on availability and the nature of the changes.
4. Refunds for Other Services
• Spa and Wellness Appointments:
• Cancellations made at least ………… in advance are eligible for a full refund.
• Late cancellations or no-shows may incur a fee of ..%.
• Dining and Events:
• Prepaid reservations for dining or events are eligible for refunds if canceled ……….. in advance.
5. Force Majeure
In the event of unforeseen circumstances (e.g., natural disasters, government restrictions), refunds or credits may be issued at the discretion of The Plaza Bodrum.
6. Contact Us
For questions or to request a refund, please contact us:
Email: info@theplazabodrum.com
Phone: +90 252 530 00 21
Address: ZEYTİNLİKAHVE MEVKİİ, HERODOT BULVARI, 48400 BODRUM/MUĞLA